Thank you for visiting our Information Portal.
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Q. If we purchase one (or both) of the Information Manuals, is our credit card information secure?

YES. For your protection, we utilize one of the world’s largest and most secure/fraud proof systems – PAYPAL. They process all major credit card systems (Visa, MasterCard, Amex, etc).

Q. We purchased The “Last Expenses Manuals” and/or “Assemble Your Own Casket Manual” and paid via the web, but cannot download to our hard drive for reading?

Frequently, it’s best to start with the easiest approach. Be sure your computer is connected to the web at the time of the downloading request. We have checkers on our encrypted, secure web servers, and in the event of a ‘glitch’, are notified within minutes - with any ‘fix’ completed within an hour. Just go to the ‘Last Expenses’ Download Site (see your Purchase Confirmation Email) – and insert your Purchase Authorization Number. Then download.

Purchase Refund Policy – 100% Guaranteed – if for any reason you are unable to download and read your Manual (example, receive your PIN Code) – you receive a 100% refund of your purchase price. Each Manual is protected by a unique PIN Code.

In the unlikely event such a technical ‘glitch’ takes place that you cannot resolve – simply write to Cancel.Customer Service and describe the circumstances. We will immediately deactivate the Pin Code associated with your purchase to prevent reading by any unauthorized person – and issue you a credit. Allow 14 days for the refund to reach you.

Q. We have downloaded an Information Manual, but find we cannot ‘forward’ the information pages to another web user, nor can we print all the pages?

That’s correct. To prevent unauthorized use of unpaid-for intellectual property, most (not all) pages of the Manuals have been locked. They cannot be transferred to another user, nor printed. The exceptions are: (a) Specification pages in the “Assemble Your Own Casket” Manual which are needed for a lumberyard to cut wood pieces to the correct dimensions; and (b) the Checklist pages in both of the Last Expenses Manuals.

Q. We successfully downloaded one of the Manuals to our computer. We can read the information, but cannot print certain pages?

Only the pages which show “Do You Want To Print This Page” on top are intended to be printed (see Question above). Simply click the link shown and you will go to our servers so you can download that page to your computer. Then be sure that your printer is turned on, is working, and connected to your computer. Only select pages are intended to be printed.

Q. We have a question about Cremations?

Cremations are increasingly popular due to last expense savings - the initial costs, and later, travel expenses related to cemeteries. There is an in depth discussion of the subject of Cremations in the ‘Last Expenses Manuals’. Other than the name, address and phone number of local crematoriums, you will find most common cremation questions and answers there. Find local area crematoriums in your local phone directory, or do a web search. Get the ‘Last Expenses Manuals’ – Instantly via download - $7.99

Q. We unexpectedly lost one of our parents – and would like to discuss our feelings with others in similar situations.

The loss of a parent – child – partner – grandparent - best friend – is generally a traumatic emotional experience. It’s healthy to share your feelings with others. You can do that – as well as receive advice and counsel from other participants - at Last Expenses’ Discussion Groups. This is a free service provided for the Community of Survivors.

Q. We recently had a funeral service and feel we received inflated charges.
What remedies are available to average middle-class people?

Examples of disreputable practices do exist within the Funeral Industry (as there are in any Industry). The Industry is highly regulated by various government State/Province and Federal agencies. To REPORT an issue with a specific company - go to the Last Expenses Online Magazine and sign up. The subscription is free. There is a form inside the magazine you can complete. As another service to subscribers, we offer a free email forwarding service and will transmit your Report to the appropriate agencies in your geographic area for their review, evaluation and disposition.

If your question was not addressed above, please take a moment and complete the form below – then push ‘SEND’