These days Funeral-Land is a harsh place for survivors - buyers beware. Knowledge is your power.

Short Excerpts from the Two LastExpenses Manuals

About the Authors

<clipped> We've been morticians and funeral directors with a collective experience of more than fifty years. At one time, one or both of us were licensed in the states of Washington, Oregon, California, Idaho and Utah. Today we're retired and out of the after-death businesses (funerals, cemeteries, cremations).

But mostly we lived and worked and raised families in the US Mountain States - smaller communities in Idaho and Utah. Out in the West - especially in small towns - the folks are mostly straight up - don't take kindly to flimflam or nastiness. In order to live and work there - we had to be the same way. And especially in a trade that required repeat business - often one generation following another. That's a little different environment then many large cities where folks might not even really know their neighbors very well - no less have a funeral home for their family.

But the patterns of dying and the behaviors of their survivors aren't limited to the West - they are universal throughout North America. We know grief first hand. We know sadness. We've helped family's deal with suicides; the death of young children; heads of families with three generations left behind them.

In some respects our trade was a sad one; in other respects a satisfying one. Our 'mission' was to try and help families adapt to the notion - the real fact - that a loved one was no longer there - would never be there again except in the survivors' memories. 'Memories' were our actual business - not dead bodies. (Click to continue reading on next page)

Today in Funeral-Land MORE SALES AND PROFITS Are King.
Y
our family comes next

<clipped>Below is the sales marching orders from one of the giant three corporate Death Merchants. [Bold has been added to this Sales Department Memo for better understanding] ______________________

"The family service counselor (Read Sales Rep/Funeral Director) must maintain a significant pre-need sales volume by pursuing leads obtained as a result of at-need arrangements. (Remember the little attendance book you signed at your last funeral so the "family could express their thank you for attending"). All such leads are pursued on a follow-up basis and may include surviving family members and friends. A structured program should be employed for at-need lead follow-up. Each at-need family residing in the city must have an in-home follow-up visit. Applicable weekly activity/follow-up reports must be completed and submitted.

All leads generated as a result of at-need arrangements are extremely important and remain Company property. At-need leads not followed up in a reasonable time length will be reassigned by the location sales manager.

Family service counselors are expected to spend at least 50 percent of their time in the field, pursuing leads obtained as a result of at-need arrangements. Failure to follow-up on referrals obtained as a result of at-need service and failure to sell a required amount of pre-need sales may result in the termination of a family service counselor, regardless of his/her at-need volume.

Optimally, new family service counselors will maintain average sales of at least one (1) pre-need dollar to one (1) at-need dollar. After six months' employment, this average will be increased to a minimum ratio of one-and-one-half (1.5) pre-need dollars to one (1) at-need dollar.

The pre-need interment service and recording fee is subject to finance charges, except in states that do not allow finance charges to be imposed on undelivered services."
(click to continue reading on next page)

‘Death Insurance’/‘Pre-Need’ Contracts purchased through Funeral Homes

<clipped> But the most important issue for your Last Expenses goals is that the Insurance Industry in North America is very strictly regulated. An insurance company cannot issue a new contract without having the financial means to pay off at your death. This is NOT the case with the new “Pre-Need” contracts being heavily promoted and sold by the Funeral Industry that will be addressed next.

WORD TO THE WISE – Instruct your survivors that they are not to tell the funeral home company or the cemetery company that there are insurance proceeds coming – and to never ever mention an amount. You have no idea how good a sales people these folks are. If they know there’s $5,000 or $9,000 or whatever coming – they will figure out a way to get it spent with them – all of it. WORD TO THE WISE – Never buy a so-called “Death Insurance Financial Contract” from a funeral home. Even if an actual insurance company is underwriting a real insurance policy – and not paying referral fees to the funeral sales person – the funeral home-cemetery typically names themselves as the beneficiary – not the survivors. And if the face amount of the policy was say, $10,000 – you can bet that’s going to be almost the exact cost of the funeral and cemetery expenses – and remember, there are no federal regulations covering the cemetery industry.

“Pre-Need” Contracts with Funeral Homes/Cemeteries (continued)

<clipped> And unfortunately, it doesn’t get much better. The laws vary from location to location, but all of the money in the contract that you’re paying into, doesn’t actually go into the trust. It varies from State to State – Province to Province – but in some places, ten percent or more of your funds, can be paid to the funeral home-cemetery for it’s “Administration Fees”. Some areas may require only as much as 70% of your funds or less be actually placed into the trust. The balance is used by the funeral home-cemetery for their own expenses like commissions. (click to continue reading on next page)



 


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